Overview
A RAG based chatbot with specific prompting, embedding, and chunking strategies to help this companies customers more quickly figure out how to do things. Powered by a documentation site, this chat experience was able to significantly reduce the time to understanding for both internal employees and customers. Eventually this technology made it's way into the companies core product.
Results & Impact
Thousands of employees and customers used this tool regularly leading to better and faster customer service experiences and hundreds of hours saved.
Implementation Details
This solution was deployed in Customer Experience, focused on improving how customers interact with and perceive the organization.
Tools & Methods Used:
- Custom-built application tailored to specific business requirements